SMS terms and conditions - Maggie's Centres

SMS terms and conditions


Thank you for supporting and communicating with Maggie’s by SMS (text). All the donations received via text help more people with cancer and their families.

Find out more about how much funding we receive from your texts, as well as how your phone number is used below.


1. Permissions and Maggie’s communications

By using this service, you agree that we may contact you in the future. 

All supporters must obtain permission from the bill payer before sending a text message. You must be 16 years old or over to send a text donation. If you are under 16 years old, you must have your parent or guardian’s permission before signing up or donating to Maggie’s through SMS.

1.1. Unsubscribe or change your preferences

If you’d like to change how you hear from us or unsubscribe from any of our services or communcations, please contact our Supporter Care Team by

  • Telephone: 0300 123 1801
  • Email: enquiries@maggies.org
  • Writing to: Maggie’s Supporter Care, The Gatehouse, 10 Dumbarton Road, Glasgow G11 6PA

2. Data protection

Data obtained from you via SMS service may include your mobile number, your carrier’s name and the date, the time and content of your messages and other information that you may provide.

Your data will be handled in accordance with the Data Protection Act 2018 and will only be used to keep you informed about our fundraising, activities, events and services. We will not share your information with any third party organisations except where such transfer is a necessary part of our activities, or we are required to do so by operation of law. View our Privacy Notice.


3. Donating by SMS

3.1 How much of my donation reaches Maggie’s?

Maggie’s receives 100% of your donations. If you have sent a text to make a £3 donation, texts cost £3 + standard network rate. 

By texting MAG to 70007 you'll get to hear about our fundraising appeals, campaigns, events, and other ways to support.

You can opt-out at any time.  To receive no further contact Text NOSMS MAGGIES to 78866.

If you have any questions or wish to update your preferences email us on enquiries@maggiescentres.org or telephone 0300 123 1801.  

Alternatively, contact our service provider, Cymba, on 0845 08 29622 or email enquiries@cymba.co.uk.

Maggie's, The Gatehouse, 10 Dumbarton Road, Glasgow, G11 6PA Registered Charity Number: SC024414

3.2 Gift Aid

Your donation may be eligible for Gift Aid. We may contact you on the mobile number you used to give you the opportunity to add Gift Aid to your donation.

If we send you a link to a page where you can submit your details then, as with any mobile browsing, you may incur charges from your network provider. If we ask you to text those details, then a standard network message charge (based on your service provider rates) will be incurred.

3.3 Donation limit protection

There is no limit on the number of times you may make a donation via text but there is a daily limit of £30 on text donations. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.

3.4 International texts

Please note that you can donate from a UK mobile only. You cannot donate using this service from a Channel Islands, Isle of Man or other non-UK mobile.

If you donate using this service from a UK mobile outside England, Scotland, Wales or Northern Ireland, you may incur additional network charges.


4. Monthly Mobile donations

If you choose to support Maggie’s with a regular gift through your mobile, you’ll be part of monthly subscription service where you will receive a free monthly SMS from Maggie’s the day before your gift is due.

4.1 Signing up

When you sign up to give regularly through your mobile, you’ll need to reply to the first message that we send you to activate your gift. Once you have responded to this text, your gift will be activated and your first donation of £3 will be either added to your phone bill or taken immediately from your pay-as-you-go credit. You’ll be charged £3 plus one standard rate text message in the first month. 

Every month, if you’re happy to give you don’t need to do anything and you’ll be charged £3.

Maggie’s will receive 100% of your donation. 

4.2 Skipping a donation

If you’d like to skip a month, simply respond SKIP to the five digit shortcode that you received your monthly message from. You’ll be charged one standard rate text message. If your phone is out of range or switched off, you don’t need to worry. We’ll only take your gift 24 hours after we know that your phone has received our message. 

4.3 Text updates: News and what your support means

We want you to see how your gifts are helping, so we’ll sometimes send you links to photos and videos on our website or information about our work. You can view this content on an internet-enabled phone or computer. We won’t charge you for content but, as with any mobile browsing, viewing could mean you incur charges from your network provider. 

4.4 Stopping your gift

If you’d like to stop your gift at any point, please text STOP to the five digit shortcode that you receive your monthly messages from. You’ll be charged one standard rate text message. By texting STOP this means you will no longer receive any future monthly SMS from Maggie’s.


5. Contact us

Maggie’s provides free practical, emotional and social support to people with cancer and their family and friends following the ideas about cancer care originally laid out by Maggie Keswick Jencks.

Maggie Keswick Jencks Cancer Caring Centres Trust (Maggie’s) is a company limited by guarantee. Company Number: SC162451 Registered Charity Number (SC024414)

If you have any queries regarding this Charity Donation Service, please contact our Supporter Care team using the details below.

  • Telephone: 0300 123 1801
  • Email: enquiries@maggiescentres.org
  • Writing to: Maggie’s Supporter Care, The Gatehouse, 10 Dumbarton Road, Glasgow G11 6PA

6. Third parties

This SMS service is provided for Maggie’s by third party providers, including Cymba.

Maggie’s does not accept any responsibility whatsoever for any technical failure, malfunction, congestion, capacity issues or any other problem with any telephone, telephone network or line, system, server, provider or otherwise which may result in any text being lost, delayed or not properly received and recorded.

Delivery is subject to transmission from your network operator and processing by your mobile phone device.