If you or someone you care about has been diagnosed with cancer, Maggie's Aberdeen can help.
Visit us at
Maggie's Aberdeen, at the Elizabeth Montgomerie Building, Aberdeen Royal Infirmary, Aberdeen, AB25 2UZGet directions
When we're open
Monday to Friday, 9am to 5pm.
Just call us to make a time to visit, or if you’re visiting the hospital you can just come in.
Meet the team
What's on: Sunday 13 June
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at the Elizabeth Montgomerie Building, Aberdeen Royal Infirmary, Aberdeen AB25 2UZ
Getting here by:
We are situated just off Westburn Road and this is the easiest access to our car parking spaces through the hospital barrier system.
There are frequent bus services running on Westburn Road and also to the hospital site. For more information please take a look a the NHS Grampian bus guide.
The easiest way to reach the centre by foot is from Westburn Road. If coming from other parts of the hospital the centre is signposted.
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Coronavirus and Maggie's
Our priority is, as always, to support people with cancer in the best way we possibly can through this difficult time.
We are ready to welcome you in a way which adheres to all local and Government guidelines.
Are the centres open?
Yes, we can now support you in all of our centres.
Most of our support will still be on the phone and email but we’re here for you in the centres too.
Please call us to make a time to visit so we can make sure there aren’t too many people in the centres at the same time.
But, if you’re already visiting the hospital, just come in.
How are you protecting people in the centres?
We’ve made careful plans, in line with Government guidelines, to keep our visitors and staff as safe as possible.
We have the highest standard of hygiene and the centres are frequently cleaned.
If you come to see us, please:
- Call us to make an appointment – this is so our centres don’t get too busy
- Wash your hands – when you arrive and when you leave
- Use hand sanitiser – available throughout every centre
- Wear a face covering – visit the gov.uk website for more information
- Don’t get too close – we ask everyone to keep a two-metre distance.
NHS Track and Trace – will I need to give my personal details if I visit a centre?
Yes, we are now required to collect your contact details if you visit us. This is so the right people can be contacted if there is a confirmed diagnosis of coronavirus.
You can find more information about how we will collect your data and how and when it will be used in our privacy notice.
Can I get cancer support over the phone?
Yes, we will mostly still be supporting people over the phone, through email and online. You can call our general support number and we will direct your call to your nearest centre.
A Cancer Support Specialist, Benefits Advisor or Psychologist will either take your call straight away or get back to you as soon as possible.
Call: 0300 123 1801
You can also call a centre directly for support. Search for your nearest centre to find their contact details.
Can I get cancer support online?
There are lots of ways we can support you online:
- Take a look at the cancer support and cancer information sections of our website
- Read our series of blog posts about the issues around coronavirus and people with cancer
- Get video and audio relaxation and breathing exercises
Can I get cancer support on weekends and bank holidays?
We are open, and here on the phone and email, Monday-Friday, 9am-5pm except on bank holidays.
Do you have any advice for people with cancer worried about coronavirus?
Yes, if you have questions, we can help. Call 0300 123 1801.
There's also some guidance produced by the One Cancer Voice charities in partnership with NHS England. It has information if you are:
- living with cancer now
- have had cancer in the past
- worried you have cancer
- friends, family and carers
Where can I get information about restrictions in my area?
You can check the coronavirus restrictions in your area of the UK by visiting the relevant government websites:
Are Maggie’s fundraising events still happening?
Any fundraising activity that involves group participation has been postponed. Please check the event pages to find out more.
However, your support is needed now more than ever and it’s vital that we keep fundraising going during this time.
We will do everything we can at Maggie’s to give the best possible support to people with cancer whether it be in our centres, online or over the phone. We know this is a particularly difficult and worrying time and we are here for you. We are also committed to helping our colleagues in the NHS in every way we can.
Laura Lee, Maggie’s CEO
Supporting you with money worries
Being diagnosed with cancer can lead to money worries, which can have a huge impact on how you're feeling, adding to anxieties and uncertainties at an already stressful time. I can help.
Many people are fearful. They lose their financial security and they’re worried about how this will impact the people they live with.
It’s easy to forget, but even travelling to the hospital can be an enormous cost for some people. Especially as many treatments can last for a year or more.
People can feel a bit anxious about making an appointment with me, but it’s really straightforward.
Here’s how we can help
Right now, our Benefits Advisors are here for you in our centres, on the phone and over email.
Find your nearest centre for contact details.
What a benefits session involves
- First, you fill in a quick form to help us get a picture of your circumstances.
- Then we talk about how you get to your hospital appointments to see if we can help with your travel costs.
What benefits are available
- If you were employed you may be able to get sick pay or Universal Credit.
- If your mobility has been impacted you may be able to claim the disability allowance, PIP.
- Funding from other charities: for example, someone under 25 with cancer could get a one-off grant.
The help I give means people can stop worrying about their finances and focus on their treatment.
Making a difference
It’s never just about money. There are so many examples of how we’ve been able to make a huge difference to people’s lives.
Vincent was really worried about not being able to pay his rent. The benefits we were able to access not only covered his rent but were higher than his earnings.
Vincent’s living conditions were poor, but we helped him get permanent one-bedroom accommodation. This really boosted his morale and helped him better cope with his diagnosis and treatment.
Haitham was caring for his Dad who had cancer. He was very distressed as the council were threatening to evict him from his home and re-house him far away from his Dad and other family members.
We intervened, and the council agreed to keep the family together so he could continue to look after his Dad.
The impact of coronavirus
Many of the people I support have been furloughed and then faced redundancy.
That’s hard enough for anybody but going through a cancer diagnosis at the same time can make these situations unbearable. We’re advocating for them to receive the benefits they’re entitled to.
We’re applying for funding for lots of people with cancer so that they can get to their medical appointments safely.
So far, we’ve secured taxi cards for between 150-200 clients and Blue Badges, which means they don't risk public transport in a pandemic and can travel and park for free at the hospital.
I’m so proud that we can provide this kind of support at Maggie's.
For every £1 we spent on providing benefits advice, over £50 is claimed in financial support for our visitors – a total of £37.5 million in 2019.
You can support Jay and our benefits advisors across the UK to do even more. Please consider giving a donation today.