Coronavirus and Maggie's - Maggie's Centres

Coronavirus and Maggie's

Tuesday 5 January 2021

The latest news on how coronavirus is affecting Maggie's and the cancer support we offer.
 

Updated: Wednesday 27 January 2021


Our priority is, as always, to support people with cancer in the best way we possibly can through this difficult time.

We are ready to welcome you in a way which adheres to all local and Government guidelines.
 

Are the centres open?

Yes, we can now support you in all of our centres, except Maggie's at The Royal Free. 

Most of our support will still be on the phone and email but we’re here for you in the centres too. 

Please call us to make a time to visit so we can make sure there aren’t too many people in the centres at the same time.

But, if you’re already visiting the hospital, just come in. 
 

How are you protecting people in the centres?  

We’ve made careful plans, in line with Government guidelines, to keep our visitors and staff as safe as possible.

We have the highest standard of hygiene and the centres are frequently cleaned.

If you come to see us, please:

  • Call us to make an appointment – this is so our centres don’t get too busy
  • Wash your hands – when you arrive and when you leave
  • Use hand sanitiser – available throughout every centre
  • Wear a face covering – visit the gov.uk website for more information
  • Don’t get too close – we ask everyone to keep a two-metre distance.
     

NHS Track and Trace – will I need to give my personal details if I visit a centre?

Yes, we are now required to collect your contact details if you visit us. This is so the right people can be contacted if there is a confirmed diagnosis of coronavirus.

You can find more information about how we will collect your data and how and when it will be used in our privacy notice.
 

Can I get cancer support over the phone? 

Yes, we will mostly still be supporting people over the phone, through email and online. You can call our general support number and we will direct your call to your nearest centre​​​​​​.

A Cancer Support Specialist, Benefits Advisor or Psychologist will either take your call straight away or get back to you as soon as possible.

Call: 0300 123 1801 
Email: enquiries@maggies.org

You can also call a centre directly for support. Search for your nearest centre to find their contact details. 
 

Can I get cancer support online? 

There are lots of ways we can support you online:

We are also on social media and regularly post about how we can support you at this time. Follow us on Facebook, Twitter and Instagram to keep up to date.
 

Can I get cancer support on weekends and bank holidays?

We are open, and here on the phone and email, Monday-Friday, 9am-5pm except on bank holidays.

 

Do you have any advice for people with cancer worried about coronavirus?

Yes, if you have questions, we can help. Call 0300 123 1801.

There's also some guidance produced by the One Cancer Voice charities in partnership with NHS England. It has information if you are:

  • living with cancer now
  • have had cancer in the past
  • worried you have cancer
  • friends, family and carers

Read the One Cancer Voice guidance on cancer and coronavirus
 

Where can I get information about restrictions in my area?

You can check the coronavirus restrictions in your area of the UK by visiting the relevant government websites:

Are Maggie’s fundraising events still happening?

Any fundraising activity that involves group participation has been postponed. Please check the event pages to find out more.

However, your support is needed now more than ever and it’s vital that we keep fundraising going during this time.

There are lots of ways you can continue supporting us at this time including making a one-off donationsetting up a regular gift or taking on a virtual fundraising challenge.

 

We will do everything we can at Maggie’s to give the best possible support to people with cancer whether it be in our centres, online or over the phone. We know this is a particularly difficult and worrying time and we are here for you. We are also committed to helping our colleagues in the NHS in every way we can.

Laura Lee, Maggie’s CEO

 

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